Shipping Policy

Last Updated: October 12, 2026

At Roselle Pakistan, we are committed to delivering your favourite ladies' undergarments and intimate apparel safely and conveniently. Please read our Shipping Policy to understand how we process and deliver your orders.

1. Order Processing Time

Orders are processed during our regular business days.

• Order processing typically takes 1–3 business days after order confirmation.

• Orders placed on weekends or public holidays may be processed on the next business day.

• During sales, promotional campaigns, or busy periods, processing may take longer than usual.

• We may contact you to confirm your order details before dispatch.

Please note that order processing time is separate from shipping and delivery time.

2. Shipping Destinations

Roselle Pakistan currently aims to serve customers across Pakistan, subject to courier availability and serviceable locations.

Delivery availability may vary depending on your city, town, or postal address. If your location is not serviceable, our customer support team will inform you and help explore available options.

3. Estimated Delivery Time

After dispatch, estimated delivery times are generally as follows:

• Major cities: 2–5 business days.

• Other cities and areas: 3–7 business days.

• Remote or less accessible locations: Delivery may take additional time.

These are estimates only and are not guaranteed delivery dates. Actual delivery times may vary depending on the courier company, location, weather, public holidays, and other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated before your order is confirmed.

Any free-shipping promotions will be subject to the terms and conditions specified in the relevant offer.

Additional charges, if any, will be communicated to the customer before order confirmation where applicable.

5. Cash on Delivery (COD)

If Cash on Delivery is available for your location, you may pay for your order when it is delivered.

Please ensure that your phone number and delivery address are accurate and that someone is available to receive the parcel.

Our team or courier partner may contact you to confirm your order before dispatch or delivery.

6. Order Tracking

Once your order has been dispatched, tracking details may be provided through SMS, WhatsApp, email, or another available communication channel.

You can use the tracking information to check your parcel's delivery progress. If tracking information is unavailable or your parcel appears delayed, please contact our customer support team for assistance.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing a complete and accurate delivery address and contact number.

If a parcel cannot be delivered because of an incorrect address, an unavailable recipient, or repeated unsuccessful delivery attempts, the courier may return the parcel to us.

Additional shipping charges may apply to re-delivery where permitted and communicated in advance.

8. Delayed, Lost, or Damaged Shipments

Although we work with delivery partners to ensure safe and timely delivery, occasional delays or shipping issues may occur.

If your parcel is significantly delayed, appears lost, or arrives damaged, please contact us with your order number and relevant details.

We will coordinate with the courier company and work with you toward an appropriate resolution.

9. Changes to Orders

If you need to update your delivery address or other order details, contact us as soon as possible.

We can only make changes before the order has been processed or dispatched, where operationally possible. Once a parcel has been handed over to the courier, changes may not be possible.

10. Returns and Refunds

If you need to return an eligible product, please refer to our Return and Refund Policy.

Due to hygiene considerations, certain ladies' undergarments and intimate apparel may not qualify for return or exchange. This does not affect any applicable rights relating to defective, damaged, incorrect, or misrepresented products.

11. Contact Us

If you have any questions about shipping, delivery, or your order, please contact us through our official customer support channels.

Business Name: Roselle Pakistan
Website: https://www.rosellepak.store
WhatsApp: [I+92 310 4813229 ]

We appreciate your trust in Roselle Pakistan and thank you for shopping with us.