Return and Refund Policy

Last Updated: October 12, 2026

At Roselle Pakistan (www.rosellepak.store), we value our customers and strive to provide high-quality ladies' undergarments and intimate apparel. Your satisfaction is important to us. Please review our return, exchange, and refund policy before placing an order.

1. Return and Exchange Eligibility

Due to the personal nature of undergarments and intimate apparel, we maintain strict hygiene standards.

• Undergarments that have been worn, washed, used, or have had their hygiene seal or protective packaging opened are not eligible for return or exchange due to hygiene reasons.

• Eligible items must be unused, unwashed, undamaged, and returned in their original packaging with all tags and hygiene seals intact.

• Customers must contact us within 7 days of receiving their order to request an eligible return or exchange.

• Items purchased on final sale or marked as non-returnable are not eligible for return or exchange, except where required by applicable law.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue, please provide:

• Your order number.

• Clear photographs or a video showing the issue.

• A brief description of the problem.

After reviewing your request, we will provide an appropriate resolution, which may include a replacement, exchange, or refund, depending on the circumstances and applicable law.

Please do not use or wash the affected item before contacting us.

3. Non-Returnable Items

For hygiene and safety reasons, the following items are generally not eligible for return or exchange:

• Worn or washed undergarments.

• Items with opened or damaged hygiene seals.

• Items returned without their original packaging where it is necessary to verify their condition.

• Products damaged through improper use or handling after delivery.

These restrictions do not exclude remedies for eligible damaged, defective, incorrect, or misrepresented products under applicable law.

4. Refund Process

If your refund request is approved, we will notify you of the next steps.

• Refunds will be processed after the returned item, where applicable, has been received and inspected.

• Approved refunds will be issued through the original payment method where possible. For cash-on-delivery orders, we may request valid bank account or other payment details to arrange the refund.

• Please allow 7–14 business days after refund approval for the amount to be processed. The time required for the funds to appear may depend on your bank or payment provider.

• If a replacement or exchange is agreed upon, we will communicate the expected processing and delivery timeline.

5. Return Shipping Costs

If an item is damaged, defective, or incorrect due to an error on our part, Roselle Pakistan will coordinate an appropriate return or replacement arrangement.

For other approved returns or exchanges, the customer may be responsible for return shipping costs, subject to the circumstances and applicable law.

Original delivery charges, where applicable, will be handled according to the reason for the return and applicable law.

6. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible before it is dispatched.

Once an order has been dispatched, cancellation may no longer be possible. You may contact our customer support team to discuss the available options.

If a prepaid order is successfully cancelled before dispatch, any eligible refund will be processed according to our refund procedure.

7. How to Request a Return or Refund

To request a return, exchange, or refund, please contact us through our official customer support channel.

Please include:

• Your full name.

• Your order number.

• The reason for your request.

• Relevant photographs, if applicable.

8. Policy Updates

Roselle Pakistan reserves the right to update this policy when necessary. Any changes will be published on this page with an updated revision date. Changes will not override rights that customers have under applicable law.

9. Contact Us

If you have any questions regarding this Return and Refund Policy, please contact us through our official customer support channels.

Store: Roselle Pakistan
Website: https://www.rosellepak.store

Thank you for shopping with Roselle Pakistan. We appreciate your trust in our brand.